Why Hospitals Should Implement Patient Feedback? |
Posted: January 11, 2019 |
One of the most underutilized tools in the health care sector is Patient Feedback. If you have gone to some of the hospitals in the rural areas or even some small scale clinics in cities the patient doctor-patient ratio is sometimes less than 1:1000. Technology has been on the rising in the 21st century but still, the condition of few hospitals are critical. Keeping a proper record and taking patient’s feedback helps to complete patient’s satisfaction. A solicit feedback helps in increasing the care for a patient in a personalized manner. So yes, it is an essential need of the time for hospitals to implement the system of patient feedback. In the current situation, the practice can be even described as utterly disrespectful. People have to wait in long queues even to even get their lab results. The situation of non-profit or government medical hospitals is sometimes even worse. NEED FOR PATIENT FEEDBACK SYSTEMWe all need personal feedback to get better in life. Getting patient feedback will prove to be very useful both for patients and hospitals. This will help hospitals to build up a reputation and get the deserving credit. Patients can also seek certain reviews and can decide which hospital to go for in case of special treatment at the time of need. It is important for any system which aims to provide service at the need of need to get feedback so that they know that they are providing the best care. This will help in their growth and development. To achieve a high level in terms of standard and more get more people to avail your services, feedback is important. Patient safety strategies should be implemented in hospitals to look into the hygiene care of the patients so even the slightest occur does not occur. Recently the Department of Health and Human Services and Agency for Health care Research and Quality have published a report about various strategies that the health care providers should implement immediately. This covers everything from various systems of medication to patient safety procedures. Another need for the patient Feedback system is that it helps the patients to know about the various services that they can get at the particular hospital that they might be currently seeking in. The major role of the hospital is ensuring that quality services are provided to the patient and ensuring his/her safety. Some hospitals have implemented various Patient Feedback systems such as Zonka Feedback or ikvox feedback system which routinely takes feedback from its patients and keeps in touch with them. Patient Feedback System helps to increase patient traffic inside your hospital. It makes them aware about the hospital/clinic rating, Doctor’s rating, feedback about services, cleanliness, amenities and any other positive or negative comments. Hospitals should know what patients are talking about them. KEY FEATURES OF THE PATIENT FEEDBACK SYSTEM
ADVANTAGES OF PATIENT FEEDBACK SYSTEM
FINAL WORDSHospitals today take the feedback from a patient very seriously. After all, whatever work they are doing is helping in constructing a better society. Patient feedback through any survey is a step in the improvement of the quality of the work. There is always an impact when you measure the satisfaction of the patient according to the quality of your work. Feedback can be in any form questionnaire or many online services are coming forward for this too. Proper feedback will indicate if you still have to improve in any field. A hospital will always prioritize care for the patient and for that the patient engagement is very important. The data collected should be accurate and be done in a fair way so that all the fields and departments are covered. Evaluation should be done for the entire team and not for any individual department only. The hospital should always act accordingly o the data provided in the feedback. Patient satisfaction and quality of the care are interlinked and can only be checked upon by the feedback data analytics provided by the patient in his or her report. The feedback provided by the patient should be kept private if he wishes to. It is a common practice in the times of today to check the reviews of a certain doctor a patient on the Internet so they know that the treatment that they are going to get is quality ensured.
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